Refund & Cancellation Policy
Last Updated: August 19, 2026
This Refund & Cancellation Policy ("Policy") applies to purchases made through EdTechSheets, a product/service operated by TimesProspect Private Limited ("Company," "we," "us," or "our").
Because EdTechSheets primarily provides digital products, downloadable datasets, contact databases, research reports, and custom data services, refunds are handled according to the terms below.
By placing an order with EdTechSheets, you acknowledge and agree to this Policy.
1. Digital Products
EdTechSheets may sell digital products including:
Education contact databases.
K12 school and district datasets.
Professional contact lists.
Excel, CSV, and other downloadable files.
Research datasets.
Industry-specific databases.
Data reports and digital research products.
Because these products are delivered electronically and may be accessed or downloaded immediately after purchase, all digital product sales are generally non-refundable once the product has been downloaded or accessed.
We therefore encourage customers to review the product description, available sample data, coverage, fields, and other specifications before completing a purchase.
2. Refund Eligibility
A refund may be considered in limited circumstances, including where:
You were charged more than once for the same order due to a technical error.
We are unable to deliver the purchased product after receiving payment.
The delivered product is materially different from the product description or specifications presented at the time of purchase.
We are unable to provide a custom service that was specifically agreed upon in writing.
A refund is otherwise required under applicable law.
Refund requests are reviewed individually based on the circumstances of the order.
3. Data Quality Issues
We make reasonable efforts to maintain the quality and accuracy of our datasets.
However, contact information can change over time due to:
Job changes.
Company changes.
Email account closures.
Domain changes.
Organizational restructuring.
Changes in publicly available information.
Other factors outside our control.
Therefore, the presence of some outdated, inactive, incomplete, or inaccurate records does not automatically qualify an order for a full refund.
If you believe that a dataset materially fails to meet the specifications stated on the product page or agreed in writing, please contact us with details of the issue.
Where appropriate, we may offer:
Replacement records.
Data corrections.
Additional records.
Account credit.
Partial refund.
Full refund in exceptional circumstances.
The appropriate remedy will depend on the nature and extent of the issue.
4. Verified and Validated Data
Where a product is specifically described as containing "verified," "validated," or otherwise quality-checked contacts, we will make reasonable efforts to perform the verification process described for that product.
Verification does not guarantee that:
Every email will remain active indefinitely.
Every recipient will respond.
Every email will reach the inbox.
Every domain will remain operational.
Every contact will remain employed at the listed organization.
Changes occurring after the verification process do not necessarily constitute a product defect.
5. Custom Data Projects
For custom data research, list-building, database creation, enrichment, or other customized services, the applicable scope, price, delivery schedule, and refund terms may be agreed separately in writing.
Once substantial work has commenced, payments or deposits for custom projects may be non-refundable, except where otherwise agreed or required by applicable law.
If the final delivery materially fails to meet the agreed specifications, we will make reasonable efforts to correct or replace the affected portion of the work.
6. Subscription Services
If EdTechSheets offers subscription-based products or services, subscription fees are generally charged according to the billing cycle selected at the time of purchase.
You may cancel a subscription before the next billing cycle to prevent future charges.
Unless otherwise stated:
Cancellation does not automatically entitle you to a refund for the current billing period.
Previously paid subscription fees are generally non-refundable once the subscription period has started.
You will generally retain access until the end of the applicable paid period, subject to the applicable subscription terms.
Any mandatory consumer rights under applicable law will remain unaffected.
7. Duplicate Payments
If you believe you have accidentally been charged multiple times for the same transaction, please contact us promptly.
After verifying the duplicate transaction, we will arrange an appropriate refund for the duplicate payment.
8. Incorrect Purchase
Customers are responsible for reviewing the product description and selecting the appropriate product before purchasing.
Refunds are generally not provided because:
You selected the wrong dataset.
You ordered the wrong geographic region.
You selected the wrong industry or job category.
You misunderstood the product description.
You no longer require the data after purchase.
You changed your mind after downloading or accessing the product.
However, we may review exceptional cases at our discretion.
9. Free Samples and Product Previews
Where we provide sample records, previews, demonstrations, or product descriptions before purchase, these are provided to help customers evaluate the product.
Customers are encouraged to review available samples and specifications before completing their purchase.
Purchasing a product after reviewing a sample does not create an automatic right to a refund if the delivered product substantially conforms to the advertised specifications.
10. How to Request a Refund
To request a refund, please contact us using the information below.
Your request should include:
Full name.
Company/organization name, if applicable.
Order number or transaction ID.
Product purchased.
Date of purchase.
Email address used for the purchase.
Reason for requesting a refund.
Supporting information or evidence, where applicable.
Refund requests should preferably be submitted within 7 days of purchase or delivery.
Requests submitted after this period may still be reviewed where required by applicable law or where exceptional circumstances exist.
11. Refund Review Process
After receiving a refund request, we may review:
The order details.
Product specifications.
Delivery records.
Download/access records.
Data quality information.
Communications between the customer and EdTechSheets.
Any other information reasonably necessary to evaluate the request.
We may contact you for additional information before making a decision.
Our decision will be communicated to you after the review.
12. Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
EdTechSheets is not responsible for delays caused by third-party financial institutions.
13. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us before initiating a payment dispute or chargeback.
We will make reasonable efforts to investigate and resolve legitimate concerns.
If a chargeback is initiated for a transaction that has already been fulfilled, we may provide relevant transaction, delivery, access, and communication records to the applicable payment processor or financial institution.
Nothing in this section limits your rights under applicable law.
14. Fraudulent or Abusive Transactions
We reserve the right to refuse refunds or suspend accounts where we reasonably believe that a transaction involves:
Fraud.
Payment abuse.
Unauthorized resale or redistribution of our data.
Repeated refund abuse.
Misrepresentation.
Unauthorized use of payment methods.
Violation of our Terms & Conditions.
We may also take appropriate legal or technical measures where necessary.
15. Non-Refundable Circumstances
Except where required by applicable law, refunds will generally not be provided solely because:
The customer changed their mind.
The customer no longer needs the product.
The customer purchased the wrong product.
The customer failed to review the product description.
The customer downloaded or accessed the digital product and subsequently decided not to use it.
Some contact information changed after delivery.
Some contacts did not respond to marketing or sales outreach.
16. Replacement Instead of Refund
In certain situations, we may determine that replacing affected records or correcting the delivered data is a more appropriate solution than issuing a refund.
For example, if a limited number of records do not meet the agreed specifications, we may provide replacement records instead of a monetary refund.
The remedy will depend on the circumstances and the applicable product terms.
17. Statutory and Consumer Rights
Nothing in this Policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or restricted under applicable law.
Where applicable law provides mandatory refund, cancellation, consumer protection, or other rights, those rights will continue to apply.
18. Changes to This Refund Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page, together with an updated "Last Updated" date.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
19. Contact Us
For refund, cancellation, replacement, or order-related questions, please contact:
TimesProspect Private Limited
Product: EdTechSheets
Website: edtechsheets.com
Email: [Insert official support email]
Registered Office: [Insert registered office address]
Please include your order number or transaction ID when contacting us so that we can process your request efficiently.
Summary
Digital products: Generally non-refundable after access/download.
Data quality concerns: Reviewed individually; replacement, correction, credit, partial refund, or full refund may be offered depending on the circumstances.
Custom projects: Subject to the agreed project terms; payments may become non-refundable after work begins.
Subscriptions: Cancel before the next billing cycle to avoid future charges; current billing periods are generally non-refundable.
Duplicate payments: Eligible for refund after verification.
Legal rights: Nothing in this Policy limits mandatory rights available under applicable law.
EdTechSheets — A Product of TimesProspect Private Limited